Returns & Exchanges

Due to the perishable nature of our food products, we cannot accept physical returns, but we are committed to ensuring you have a delicious experience. If your order arrives damaged or doesn't meet our quality standards, please reach out to our team within 7 days for a full replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Upon receiving your package, check the contents and the condition of the dry ice or insulation to ensure your dumplings or sauces arrived in optimal condition.

• 2.
  Document the Issue

  If there is a problem with your order, take clear photos of the packaging and the product showing the specific defect or damage encountered.

• 3.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos you took to initiate a claim.

• 4.
  Resolution

  Our team will review your request within 48 hours and issue a replacement shipment or a refund to your original payment method as needed.